Inspired by a number of UX related diagrams, I offer mine: the UX toolkit, a framework driven by quality of user experience and the focus of the digital product that maps out the relevant tools used to drive each of the four areas that make a product, relevant and usable, leading to loyalty and delight.
In each of the quadrants, I have mapped tools that drive each area: with business tools concentrated in the lower left. They help to establish product strategy. On the lower right hand quadrant, are all of the tools that expose usability issues and define a usable model for the product. Moving up the model, you start to get the tools that reveal what could be called the “nice-to-haves” (although in UX terms, they are absolutely fundamental), that take a product out of the ordinary and into the extraordinary.
I will say, upfront, that ‘experience’ is one of my bug-bears. I am constantly amazed by the difference between what I’d call ‘senior’ (6-8 years, with or without a masters degree) and what recruiters deem to be acceptable (2 years + a masters degree).
As Oscar Wilde said, "Experience is one thing you can't get for nothing." So true. I have seen far too many mid-weights who feel like they have been working forever, desperate to become seniors. It may be just a money-thing but, from my point of view, its a disaster. Surely, to be a senior is akin to being a “master” of one’s trade. So that means you need to have quite a few skills - as opposed to techniques you may have tried once, or know someone who has! Would any of us be happy with a surgeon who’d had such little experience? Or even a bus driver, who’d only driven around the block a couple of times? “Puleeeese”, as they say.
What’s more, seniors manage people. Not too well, if they have no experience of being managed themselves. Classic example of the blind leading the blind. That’s not to say, being managed for longer will improve anyone’s management skills, but it will give them a pool of knowledge to draw from, even if its ideas on what not to do.
Patience is an undervalued quality these days. We all need to do our apprenticeship, serve our time and really learn our trade before we unleash ourselves onto the world at large. Its not actually fair to either ourselves or our clients. Lack of experience will deliver amateur solutions. And, when it comes to work, I don’t think that ignorance should be bliss. Confucius said "Real knowledge is to know the extent of one's ignorance." And we all know he was one smart guy.
I want an easy life - for everyone. The only way to achieve that is if we all work together, to make the world a better place, one interaction at a time. This blog is aimed at people who are either starting out in UX or just want to know more about it.
Freelance user experience strategist. Passionate about making life a little easier, through intelligent use of design.