Coming from a design background, I feel strongly that the actual design and experience of the documents contributes to both their usability and the level to which they are valued by internal and external clients. I am sure I am not alone in having this view. So, having seen many examples of horrible, unclear documentation, I am keen to get on my soap box about this.
A UX’er could be called on to create a number of documents, from a sitemap and wireframes to flow diagrams and concept diagrams. And, of course, not every UX designer has the skills to make every output a work of art.
I have seen some awful documents, but, to be honest, the awfulness doesn't come from the lack of design finesse as much as from the author trying do something they are not familiar with. I’ve seen outputs from IA’s trying to make hardcore tech specs by using language they’ve seen in other peoples documents and not understanding it. And an awful hash made by someone who was wrestling with a content audit ad clearly loosing the battle.
So, what is good documentation?
Why is it so important to document well?
I want an easy life - for everyone. The only way to achieve that is if we all work together, to make the world a better place, one interaction at a time. This blog is aimed at people who are either starting out in UX or just want to know more about it.
Freelance user experience strategist. Passionate about making life a little easier, through intelligent use of design.